We make every effort to avoid charging cancellation fees by including our Cancellation and Rescheduling policy on our website, in our new patient welcome email and in our starting patient information packs.
Cancellation/Rescheduling/No-show fees will be charged with less than 2 FULL Business days’ notice.
For cancellations/rescheduling with less than 2 Full Business days’ notice a non-refundable deposit of $90 will be required at the time of rescheduling the appointment. The deposit may be used as payment toward the cost of the consultation or returned via bank transfer upon completion of the new appointment. Should this new appointment be cancelled/rescheduled/no-showed the $90 deposit is forfeited by the patient and kept by the practice.
For cancellations/rescheduling with less than 1 Full Business days’ notice or those who do not attend their scheduled session, the full fee will be charged ie $180. This is because our admin staff do not have enough time to offer the appointment time to someone off our wait-list.
45 minute - 1 hour including Start of treatment appointments/Aligner refinements/ Deband appointments
For cancellations/rescheduling with less than 2 Business days’ notice a non-refundable deposit of $250 will be required in order to rebook the appointment. The deposit may be used as payment toward the cost of the appointment or returned via bank transfer upon completion of the new appointment. Should this new appointment not be attended, the $250 deposit is forfeited by the patient and kept by the practice.
For cancellations/rescheduling with less than 1 Business days’ notice or those who do not attend their scheduled session, the full fee of $250 will be charged.
For all other appointments, Toowong Orthodontics reserves the right to request a non-refundable deposit (to be determined by the treating practitioner) be made prior to scheduling a new appointment time.
A Business day is classed as Monday to Friday 9am – 4pm (notification of cancellation after 4pm will be classified as received on the next business day).
Saturday, Sunday and Public holidays are not classed as Business Days for cancellations/ rescheduling/ no-show’s as our practice admin is closed, which does not allow any time to fill Monday cancellations.
To be clear: Cancellations made on Friday for a Monday appointment will incur a Rescheduling Deposit or Cancellation fee (as per above); Cancellations made on Saturday, Sunday, Public holiday and Monday for a Monday appointment will incur the full appointment fee.
Toowong Orthodontics provides high quality care to all who choose to engage with our practice. This includes our current clients/patients, wait-listed clients and our team of dental professionals. Our practice is committed to ensuring we have sufficient time available in our schedule for all patients in treatment. When patients do not give sufficient notice of cancellation and/or rescheduling, it means we are unable to have time to fill the appointment by offering it to someone on our waitlist. This appointment then goes unfilled which disadvantages those on our waitlist as well as our practitioners. As a small business, it also means that we continue to incur costs for our overheads and staff wages without the anticipated income.